Currency
All prices on this website are shown and charged in British Pounds (GBP). The price you see on the product page is the price you pay at checkout.
When You Are Charged
Payment is taken in full at the time you place your order. We do not take deposits, and we do not charge again on dispatch.
Accepted Payment Methods
We accept major credit and debit cards, along with the other secure methods shown at checkout, such as Apple Pay, Google Pay and Shop Pay where your device and browser support them. The full list is on our Payment Policy page.
How Your Payment Is Processed
Payments are handled by Shopify's PCI-DSS compliant payment system. Your card details are entered on an encrypted checkout page and are never stored on our servers — we do not see your full card number at any point.
What Appears on Your Statement
Charges from this store appear on your bank or card statement as MAISON HARLOWE. If you see a charge you do not recognise, contact us before opening a dispute with your bank — we can usually identify and resolve it the same day.
VAT
Applicable VAT is included in the displayed price where required by UK law. No additional tax is added at checkout for UK orders.
Order Confirmation
After payment, you receive an order confirmation email. If it does not arrive within a few minutes, check your spam folder, then email us — a missing confirmation sometimes means a mistyped email address, which we can correct before dispatch.
Failed or Declined Payments
If a payment is declined, no order is created and no funds are taken. Any amount you see held temporarily by your bank is an authorisation, not a charge, and is released by your bank automatically.
Refunds
Refunds are issued to the original payment method used at checkout, within 5–10 business days of us receiving a returned item. The time it then takes to appear in your account depends on your bank. See our Refund & Return Policy for the full process.
Cancellations
You may cancel an order at any time before it has shipped, and we refund it in full. Once an order has shipped, our standard return process applies.
Pricing Errors
If a product is listed at an obviously incorrect price because of a technical or human error, we reserve the right to cancel the order and refund you in full rather than fulfil it at that price. We will contact you before doing so.
Maison Harlowe
Email: support@maisonharlowe.com
Address: 210 Brixton Hill, London SW2 1HE, United Kingdom
Phone: +44 7520 602667
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM UK time (GMT/BST)
We respond to emails within 24 hours (Monday–Friday). Weekend messages are answered on Monday.