How to Track Your Order
Once your order has been placed, you will receive an order confirmation email. Once your order ships, a second email follows with your tracking number and a link to follow its journey.
When Will I See Tracking Updates?
Tracking information can take 1–2 business days to update after dispatch, once the courier scans the package into their system.
No Tracking Update?
If your tracking hasn't updated after 3 business days, or if you have any concern about your delivery, email us at support@maisonharlowe.com with your order number and we'll look into it right away.
Maison Harlowe
Email: support@maisonharlowe.com
Address: 210 Brixton Hill, London SW2 1HE, United Kingdom
Phone: +44 7520 602667
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM UK time (GMT/BST)
We respond to emails within 24 hours (Monday–Friday). Weekend messages are answered on Monday.