Get in Touch
We're here to help with anything about your order, our products, or Maison Harlowe.
Maison Harlowe
Email: support@maisonharlowe.com
Address: 210 Brixton Hill, London SW2 1HE, United Kingdom
Phone: +44 7520 602667
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM UK time (GMT/BST)
How We Work
Maison Harlowe is an online shop. All enquiries, orders and returns are handled by email — the address above is our registered business address for correspondence, not a shop or a collection point, and it is not open to visitors.
That is not a way of keeping you at arm's length. It means every question reaches the same small team, in writing, with your order number attached — so nothing is lost between a call and a note, and you keep a record of what we agreed.
Send Us a Message
Use the form below, or email us directly at support@maisonharlowe.com. If your message is about an existing order, please include your order number so we can answer in one reply.
We respond to every message within 24 hours (Monday–Friday). Messages received over the weekend are answered on Monday.
Returning an Item
Please email us before sending anything back. We reply with return instructions and the correct return address within 24 hours. See our Refund & Return Policy for the full process.