Privacy Policy

Introduction

This Privacy Policy explains how Maison Harlowe ("we", "us", "our") collects, uses and protects your personal information when you visit or shop at our store.

Information We Collect

We collect information you provide directly (such as your name, email address, shipping address and phone number when you place an order) and information collected automatically (such as browsing behaviour, device information and cookies).

How We Use Your Information

To process and fulfil your orders
To communicate with you about your order
To respond to customer service requests
To improve our store and product offering
To send marketing communications, where you have opted in

Sharing Your Information

We share information with trusted third parties strictly to operate our store, including our e-commerce platform (Shopify), payment processors, and shipping/fulfilment partners. We do not sell your personal information.

Cookies

We use cookies to operate our store and improve your experience. See our Cookie Policy for details and how to manage your preferences.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights

Under UK data protection law, you have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, contact us at support@maisonharlowe.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).